Refund & Cancellation Policy

ShineSocial operates strictly on a retainer model for marketing services, meaning all fees are paid in advance for the upcoming month's work. Due to the significant time investment required for strategy, visual content creation, and campaign setup, all monthly management fees are non-refundable once the billing cycle has begun.

Refunds will not be issued for completed services, including initial audit and strategy fees, content creation hours, or paid social ad management. Our deliverables are based on time, expertise, and digital asset creation, which are consumed instantly upon provision. No exceptions are made once work has commenced for the current billing period.

The client's advertising spend (media budget) is managed through their own accounts, and therefore, refunds for undelivered ad spend must be requested directly from the respective social media platform (e.g., Instagram, TikTok). ShineSocial is not responsible for the platform's refund policies or processing times regarding the client's media budget.

If a client wishes to terminate a service, written notice must be provided at least 30 days prior to the next billing date. This notice must be submitted via email to our dedicated account management team. Services will officially cease at the end of the final, paid-for 30-day period.

If the service is terminated prematurely during the minimum contractual commitment period (usually 3 or 6 months, as detailed in the contract), the client will be liable for an early termination fee. This fee is typically calculated to cover the outstanding non-discounted service fees for the remaining months. Upon final payment and termination, the client retains the intellectual property rights to all visual content specifically created for their channels by ShineSocial. This policy ensures fairness for both parties, protecting the client’s right to cancel while recognizing the labor and commitment invested by our team.